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    clarity | communication | connection

    KT Coaching & Consulting provides services for healthcare and mission-driven organizations to enhance clarity, communication, and connection, and to improve the experience for the patients, families, and communities they serve.

  • Services

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    Professional Training

    Customized training for healthcare organizations and professionals

    • Empathy and compassionate communication in patient care
    • Advance care planning skills
    • Clinician resilience and reducing compassion fatigue
    • Managing unconscious bias in the delivery of healthcare
    • Palliative care and hospice care topics
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    Program Development

    Efficient and effective programs that “move the needle” toward your vision

    • Strategic program design
    • Determining focused measures of mission that demonstrate outcomes and impact
    • Grant reviews, grant management, and grant writing
    • Content development
    • Community input
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    Professional Coaching

    Communication skills coaching for clinicians and health professionals

    • Emotional intelligence coaching
    • Delivering difficult news
    • Value-based goals of care conversations
    • Conducting family meetings
    • Team communication
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    Group Facilitation

    Fostering dialogue and discourse, eliciting input, and facilitation

    • Focus groups and community input events
    • Panel moderation
    • Town hall meetings
    • Bereavement support groups
    • Talk-back sessions
    • On-stage host and emcee
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    Engaging presentations on topics of expertise

    • Conference sessions and plenaries
    • Motivational speaking
    • Workshops and retreats
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    Personal Coaching

    Personal coaching for individuals coping with serious illness

    • Advance care planning conversations and documentation
    • Clarifying and accomplishing personal goals while coping with illness
    • Navigating values-based care and treatment decisions
    • Choosing a health care surrogate
  • Online Courses

    High-quality, on-demand, accredited continuing education courses to enhance your practice.

    What Matters Most: Introduction to FIVE WISHES® Advance Care Planning Conversations

    This course is the first in a three-part series on advance care planning skills developed by Five Wishes in partnership with Relias Learning. Provides an overview of the benefits and components of effective advance care planning conversations, guidance on when and how to start conversations, and how to elicit valuable information for decision-making.

    Advance Care Planning Communication Skills for Success: The FIVE WISHES® Framework

    The second in the Five Wishes series offered through Relias Learning, this course explores essential skills and considerations for engaging in sensitive and effective advance care planning conversations. Learn the most important decision domains to address, how to demonstrate compassionate communication, and conversation skills specific to eliciting values-based end-of-life decisions.

    Advance Care Planning: Program Implementation with FIVE WISHES®

    The third in the Five Wishes series offered through Relias Learning, this course outlines the steps you need to take to build and implement an effective advance care planning program. Learn how to build support, determine goals and measures, and identify processes and standards to ensure your program is making a difference for your care recipients and your healthcare organization.

    Identifying Potential Partners to Strengthen Your Palliative Care Program

    This course is part of the California State University Institute for Palliative Care series on Building a Community-Based Palliative Care Program. The course explores considerations for forming partnerships, outlines specific ways partnerships can enhance your program, and offers strategies for measuring the return on your partnership investment.

    Educating and Empowering Your Patients and Their Families to Embrace Palliative Care

    Also part of the California State University Institute for Palliative Care series on Building a Community-Based Palliative Care Program, this course provides clinicians with tools for discussing palliative care with people who can benefit from the services, and includes key messaging tips for staff in communications, marketing, education, and patient navigation.

  • About

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    Kathleen Taylor MA, LMHC

    As a counselor and coach with over 28 years of experience in the healthcare and nonprofit sectors, Kathleen has fostered communication within families, in conference rooms, and in the community. Her passion is centered in improving the healthcare experience for people who are sick and vulnerable, and helping healthcare professionals master skills in cultivating empathy and communicating compassionately. In her roles as a consultant, executive, and community engagement facilitator, she has developed and delivered hundreds of presentations, workshops and professional training programs. For over a decade, she served as the director of community engagement at the country’s largest nonprofit hospice organization, where she lead their advance care planning education program and developed their first training program on empathy and compassion in patient care. In years prior, Kathleen managed an award-winning national Robert Wood Johnson Foundation grant program establishing grassroots coalitions to improve end-of-life care, and worked as a hospice counselor serving patients and families coping with life-limiting illness, caregiving and grief.


    Kathleen is a Florida Licensed Mental Health Counselor and Qualified Clinical Supervisor. She earned a Bachelor’s degree in Psychology at Stetson University, a Master’s degree in Mental Health and Rehabilitation Counseling at the University of South Florida, and a Graduate Certificate in Nonprofit Management & Innovation at the University of Tampa’s John Sykes College of Business. She is certified to administer, interpret, and provide coaching services on the EQ-i® Emotional Intelligence Inventory.


    Kathleen is also a trained professional comedy improviser. She has performed for five seasons at American Stage Theatre, where she occasionally serves as a teaching artist focusing on character improvisation.

  • Organizations Served

    -Aging With Dignity/Five Wishes-

    -Relias Learning-

    -The National Hospice and Palliative Care Organization-

    -VITAS Healthcare-

    -Tampa General Hospital-

    -Florida Association of Free and Charitable Clinics-

    -California State University Shiley Haynes Institute for Palliative Care-

    -Hospice Foundation of America-

    -Eckerd College Emergency Response Team-

    -Georgia Vocational Rehabilitation Agency-

    -Sharon S. Richardson Community Hospice-

    -Reid Health-

  • Video

    For TEDx Tampa Bay: Storytelling

    This talk is based on my experiences working with people at the end of their lives. The talk has been shared around the world, and used in social work curricula and other training programs. I hope you enjoy it.

    For Creative Mornings St. Pete: Honesty

    Life and death situations have a way of grounding us into being honest with ourselves, and clarifying what matters most. Why is that? In this talk, I explore what usually gets in the way of true honesty with ourselves and others, what we can learn from the clarifying experiences of people in crisis, and how we can all get better at practicing honesty in our everyday lives.

  • Partners

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    Advance Care Planning Solutions

    I serve as the Healthcare Programs Advisor for FIVE WISHES, a comprehensive program that supports healthcare organizations in delivering effective, compassionate advance care planning services. Visit FiveWishes.org to learn more.

  • Contact

    phone: (727) 644-6559

    email: ktcoachingconsulting@gmail.com 

    or complete the form below