Customized training for healthcare organizations and professionals
Empathy and compassionate communication in patient care
Advance care planning skills
Clinician resilience and reducing compassion fatigue
Managing unconscious bias in the delivery of healthcare
Palliative care and hospice care topics
Efficient and effective programs that “move the needle” toward your vision
Strategic program design
Determining focused measures of mission that demonstrate outcomes and impact
Grant reviews, grant management, and grant writing
Communication skills coaching for clinicians and health professionals
Emotional intelligence coaching
Delivering difficult news
Value-based goals of care conversations
Conducting family meetings
Fostering dialogue and discourse, eliciting input, and facilitation
Focus groups and community input events
Town hall meetings
Bereavement support groups
On-stage host and emcee
Engaging presentations on topics of expertise
Conference sessions and plenaries
Workshops and retreats
Personal coaching for individuals coping with serious illness
Advance care planning conversations and documentation
Clarifying and accomplishing personal goals while coping with illness
Navigating values-based care and treatment decisions
Choosing a health care surrogate
Kathleen Taylor MA, LMHC
As a counselor and coach with over 28 years of experience in the healthcare and nonprofit sectors, Kathleen has fostered communication within families, in conference rooms, and in the community. Her passion is centered in improving the healthcare experience for people who are sick and vulnerable, and helping healthcare professionals master skills in cultivating empathy and communicating compassionately. In her roles as a consultant, executive, and community engagement facilitator, she has developed and delivered hundreds of presentations, workshops and professional training programs. For over a decade, she served as the director of community engagement at the country’s largest nonprofit hospice organization, where she lead their advance care planning education program and developed their first training program on empathy and compassion in patient care. In years prior, Kathleen managed an award-winning national Robert Wood Johnson Foundation grant program establishing grassroots coalitions to improve end-of-life care, and worked as a hospice counselor serving patients and families coping with life-limiting illness, caregiving and grief.
Kathleen is a Florida Licensed Mental Health Counselor and Qualified Clinical Supervisor. She earned a Bachelor’s degree in Psychology at Stetson University, a Master’s degree in Mental Health and Rehabilitation Counseling at the University of South Florida, and a Graduate Certificate in Nonprofit Management & Innovation at the University of Tampa’s John Sykes College of Business. She is certified to administer, interpret, and provide coaching services on the EQ-i® Emotional Intelligence Inventory.
Kathleen is also a trained professional comedy improviser. She has performed for five seasons at American Stage Theatre, where she occasionally serves as a teaching artist focusing on character improvisation.
For TEDx Tampa Bay: Storytelling
This talk is based on my experiences working with people at the end of their lives. The talk has been shared around the world, and used in social work curricula and other training programs. I hope you enjoy it.
Life and death situations have a way of grounding us into being honest with ourselves, and clarifying what matters most. Why is that? In this talk, I explore what usually gets in the way of true honesty with ourselves and others, what we can learn from the clarifying experiences of people in crisis, and how we can all get better at practicing honesty in our everyday lives.
Advance Care Planning Solutions
I serve as the Healthcare Programs Advisor for FIVE WISHES, a comprehensive program that supports healthcare organizations in delivering effective, compassionate advance care planning services. Visit FiveWishes.org to learn more.